mobilezone switches on an agentic transformation with Microsoft Copilot Studio | Microsoft Customer Stories

-
How does a retailer cut IT resolution time in half? This customer story shows how Mobilezone replaced a legacy chatbot and rigid IT forms with customer and IT agents built on Microsoft Copilot Studio with Dynamics 365 and Power Platform. The agents deliver multilingual, context-aware support, handle more than 1,600 chats monthly, and establish a scalable foundation for agentic AI. Read the story to learn from Mobilezone's experience.

Read More...

Comments

Post a Comment

Popular posts from this blog

Putting the Team back in Teamwork

-
Microsoft Teams has quickly become the ultimate collaboration and teamwork application where users can easily add, customize, and find everything they need in one place. In this article, learn the basics around navigating Teams, discover new features for stronger collaboration, and examine business scenarios to understand the benefits as it integrates all the people, content, and tools your team needs to be more engaged and effective. Read More...
Read more