Posts

Showing posts from March, 2020

Seattle Seahawks play to win with smart data and intelligent insights

Every professional athlete's worst fear is a career-ending injury. And each match and training session becomes a gamble in which they risk everything to leave their name in the pages of history. Thing is, having an injury-free career is almost impossible, and as the years pass, the question becomes when they'll happen instead of if they'll happen. Such was the case of Seattle Seahawks cornerback Deshawn Shead, who in the Divisional Round of the 2016 playoffs suffered a torn ACL while playing against the Atlanta Falcons. In this video, you'll learn the compelling story of how he managed to overcome his injury thanks to the help of incredibly talented medical professionals aided by real-time data collected during his therapy sessions. After watching it, you'll gain insights into how modern sports teams are using digital tools like Microsoft Azure to complement their medical teams and ensure their athletes enjoy long, successful careers.

FINNING | Providing Measurable customer value increased operational efficiancy and consistent growth with IoT

Many companies would view competing in industries where labor-intensive tasks, disconnected data sources, and paper-based processes are the norm as a hard challenge. Others, like Finning—the world's largest Caterpillar dealer—saw this as an opportunity to disrupt and innovate within the construction industry through digital transformation. Watch this video to learn how Finning collaborated with a Microsoft Gold Partner to enable the unification of disparate data sources using IoT devices, and how this strategy allowed the company to substantially upgrade its customer service experience.

Transform your organization with the power of Business Intelligence. Get started with Microsoft Dynamics 365.

The business landscape has changed. Thanks to integrated data platforms and IoT devices, companies are successfully extracting every byte of information from business processes and using it to empower decision makers with accurate information they can use to make strategic decisions. This is how modern enterprises are capable of predicting market trends with pinpoint accuracy or quickly adapt to those they cannot foresee, and how small and medium-sized businesses are innovating at breakneck speed to rise above the competition to claim their piece of the global market. Regardless of their size, the common takeaway is that transforming data into actionable intelligence has become the top priority of modern organizations. Subscribe now to stay updated with the latest digital transformation trends and how you can tap into your organization to unlock the power of actionable insights and business intelligence with Microsoft. View: Transform your organization with the power of Busin

Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business' finances and reputation. Thankfully, digital transformation has armed today's customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer's issue and solve it effectively. Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences. View: Enhance and automate the way you communicate with your customers. Learn more ab

Measure value, efficiency, and cost effectiveness with accurate, real-time data. Subscribe now to learn more about Microsoft Azure IoT.

Data is everything in today's digital world. Simply put, those businesses without the means to accurately extract data from their processes adapt more slowly than those that do. And in a world with increasing customer expectations and constantly evolving technology, gaining access to this information is no longer just a choice. There is a bright side to this situation, though. As technology becomes more accessible, so do your options for implementing and creating successful digital strategies. Today's leading platforms like Microsoft Azure IoT are not only easier to deploy, but also more flexible in their requirements and maintenance, giving your company the choice of executing them in the way that best aligns with your objectives. Subscribe now to learn how digital transformation and the IoT can put you in total control of your business, as well as how you can get started with Microsoft. View: Measure value, efficiency, and cost effectiveness with accurate, real-time

Measure value, efficiency, and cost effectiveness with accurate, real-time data. Subscribe now to learn more about Microsoft Azure IoT.

Data is everything in today's digital world. Simply put, those businesses without the means to accurately extract data from their processes adapt more slowly than those that do. And in a world with increasing customer expectations and constantly evolving technology, gaining access to this information is no longer just a choice. There is a bright side to this situation, though. As technology becomes more accessible, so do your options for implementing and creating successful digital strategies. Today's leading platforms like Microsoft Azure IoT are not only easier to deploy, but also more flexible in their requirements and maintenance, giving your company the choice of executing them in the way that best aligns with your objectives. Subscribe now to learn how digital transformation and the IoT can put you in total control of your business, as well as how you can get started with Microsoft. View: Measure value, efficiency, and cost effectiveness with accurate, real-time

Combi Terminal Twente accelerates shipping operations AI-trained AtBot in Teams

In these times, customers are unforgiving, especially when their products and services are on the line. And for businesses in the transportation industry, taking the time to carefully review every minute detail is crucial to ensuring their customers get their goods when they need them, where they need them. Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT). In this video, you'll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.

8 Ways IoT Devices Can Improve Your Business Office

By now, you're very aware of the hugely successful IoT implementations some companies have released into the market. Wearables, smartphones, smart cars, and even smart traffic lights have made headlines across the world. But what about the stuff that doesn't make headlines? Some IoT applications—such as those we use around the office—may not be as exciting as others, but that doesn't mean they aren't as useful or interesting. In this article, you'll learn about IoT applications that are revolutionizing the workplace and how each of them can add value to products and services we didn't even know could be automated. From coffee machines to smart office heat mapping, these are 8 ways your office could be getting smarter in the near future. Read More...

Tips to avoid drowning in data

With the coming of digital transformation and IoT, businesses have begun a race to obtain more data from their customers and business processes. This may seem like amazing news until you realize that out of the 7.5 septillion bytes of data produced each day, most of it provides little or no value to generate actionable intelligence that can influence or alter a company's bottom line. This means that carefully selecting and curating data is just as important as building the infrastructure needed to obtain it. Read this article to learn how collecting unnecessary data can negatively impact your business and to gain insights into how you can better filter data to enable the creation of revenue-generating opportunities. Read More...

Create a connected business powered by Microsoft

Imagine you've worked hard to plan and strategize your IoT roadmap. You've finally established what devices you want to connect and how you're going to use that data to drive growth for your business. You've also convinced the board and other stakeholders about your strategy and have gotten the green light to begin ASAP. So you're all set, right? Well, not exactly. What's missing is one of the most challenging and crucial steps for most companies—one that can completely make or break your entire initiative: choosing the correct platform on which to execute your IoT program. Ideally, you want a platform that allows devices to connect seamlessly —of course—but you also need flexibility, scalability, security, and the ability to transform data into dashboards to obtain insights. In this infographic, you'll learn how Microsoft IoT Central meets all of these requirements while delivering an intuitive and highly customizable UI that can and will adapt to y

Create a connected business powered by Microsoft

Imagine you've worked hard to plan and strategize your IoT roadmap. You've finally established what devices you want to connect and how you're going to use that data to drive growth for your business. You've also convinced the board and other stakeholders about your strategy and have gotten the green light to begin ASAP. So you're all set, right? Well, not exactly. What's missing is one of the most challenging and crucial steps for most companies—one that can completely make or break your entire initiative: choosing the correct platform on which to execute your IoT program. Ideally, you want a platform that allows devices to connect seamlessly —of course—but you also need flexibility, scalability, security, and the ability to transform data into dashboards to obtain insights. In this infographic, you'll learn how Microsoft IoT Central meets all of these requirements while delivering an intuitive and highly customizable UI that can and will adapt to y

How We Saved Our Culture of Collaboration: Tech Was the Means for Easing the Pain of Rapid Growth

What qualifies as a successful collaboration tool? The short (and kind of obvious) answer is: one that gets people to use it. In other words, your large investment in a new platform may have proven useless unless that platform resonates with your workforce. This is why today's leading platforms like Microsoft Teams, Slack, and Workplace by Facebook have put customization and convenience at the top of their to-do list. And it's paying off immensely, with the industry expected to reach a value of $60 billion by 2023. So what's the secret sauce behind the success and massive adoption of these platforms? Read this article to gain spot-on insights into how modern collaboration software has evolved to earn its place in the hearts—and devices—of today's millennial workforce. Read More...

Move to the connected AI business cloud

Not so long ago, siloed client data was the norm. Client relationship management (CRM) software was usually used by sales teams to track their meeting data, but it was often only installed in onsite computers and keeping it updated was often a multi-task endeavor. Sales and customer services teams in the field had to keep their notes in separate documents until they were able to upload them into the database. This meant that businesses were regularly using incomplete client information to make decisions and had no way of knowing if the available data truly showed the latest interactions. Thankfully, that all changed with the advent of cloud technology. In this decade, businesses empower their customer service teams with devices they can use to update their databases in real time and applications that integrate information directly into their client's profile. And in this regard, Microsoft Dynamics 365 is leading the industry with a connected AI business cloud that fosters inno

Amplify your apps with Microsoft Teams Developer Platform

Collaboration software is evolving. These days, just having chat-based capabilities is simply not enough, as anyone who's ever received nefarious "check your email" messages can relate. That's why leading enterprises are constantly striving for integration and convenience. After all, using multiple logins, juggling a dozen passwords, and getting bombarded with useless DMs is no one's idea of an efficient workspace. Today, our collaboration tools have become increasingly integrated with each other. Chat-based applications can now send files, serve as online storage for critical project management, and function as digital meeting rooms. This not only saves time, but also enables valuable reporting and management capabilities that are crucial for today's global businesses. In this infographic, you'll get familiarized with the Microsoft Teams Developer Platform and how it can be leveraged to extend the effectiveness of your existing apps as well as cr

Leading the IoT: Gartner insights on how to lead in a connected world

The IoT is changing today's organizations into digital businesses. It's also creating innovative business models, boosting efficiency, and fostering engagement in both employees and customers. Change is not always smooth, however. Sometimes the only way to adapt and stay relevant is by radically reinventing the way things have been done in the past, which can be a painful process for some companies. There are other barriers to entry for IoT as well: most enterprises don't know where to start implementing the technology; moreover, if strategies do exist, there's almost always a conflict regarding who owns them. During these discussions, it's the job of the CIO to fill the resulting IoT leadership void. This book provides CIOs and IT leaders with a solid foundation for starting business conversations, developing initiatives, and creating successful IoT strategies with a quick time-to-market. Subscribe now to download your copy. View: Leading the IoT: Gart

Use machine learning to analyze candidate information and recruit the best talent. Learn more about Microsoft Teams.

Recruiting has evolved. Fueled by machine learning and AI, today's top recruiters are implementing a host of digital tools to not only help them locate the best talent, but also statistically identify which candidate is the best for each role. And with the expanding reach and integration available within digital collaboration software like Microsoft Teams, the odds of choosing the wrong person for an important role are fading into obscurity. Stay subscribed to learn more about Modern Workplace trends and how you can empower your recruiting teams with Microsoft. View: Use machine learning to analyze candidate information and recruit the best talent. Learn more about Microsoft Teams.

FINNING | Challenges and Opportunities with IoT Apps on Azure Cloud

Every role within an organization needs specific tools and data to do their job as best they can. This task is more complex than it sounds, though. Without the required scalability and customization options, even small businesses can struggle when obtaining relevant information, let alone large, multinational corporations. If done right, however, the payoff is well worth it. Companies gain access to previously untapped data sources and the ability to filter such data according to each person's role within the organization. When combined with the right integrated productivity tools and digital collaboration software, this allows for unparalleled levels of adaptability, efficiency, and risk management. In this video, you'll learn how Finning has utilized IoT to connect its entire organization, enabling each person to view relevant data depending on their role within the company.

FINNING | Challenges and Opportunities with IoT Apps on Azure Cloud

Every role within an organization needs specific tools and data to do their job as best they can. This task is more complex than it sounds, though. Without the required scalability and customization options, even small businesses can struggle when obtaining relevant information, let alone large, multinational corporations. If done right, however, the payoff is well worth it. Companies gain access to previously untapped data sources and the ability to filter such data according to each person's role within the organization. When combined with the right integrated productivity tools and digital collaboration software, this allows for unparalleled levels of adaptability, efficiency, and risk management. In this video, you'll learn how Finning has utilized IoT to connect its entire organization, enabling each person to view relevant data depending on their role within the company.

Keep your citizen and patient information secure with the power of the cloud. Learn more about Microsoft for Government.

Accurate client information is the holy grail of customer service. And it's no secret that keeping your customer service teams' data constantly updated is key to securing happier customers and brand loyalty. Less talked about, however, is the fact that people feel comfortable sharing their most intimate problems because they trust that their data is being kept safe and far away from prying eyes or cybercriminals. Subscribe now to stay updated on how the Microsoft cloud is empowering governments and health providers to keep their citizen and patient data secure while enabling their growth, trust, and digital transformation. View: Keep your citizen and patient information secure with the power of the cloud. Learn more about Microsoft for Government.

Microsoft Talentsoft Dior Partner Story

Few things are more frustrating than having a co-worker or boss who isn't prepared for their current position. To be fair, though, recruiters have a lot resting on their shoulders and they're well aware of the importance of their role. Placing the wrong resource within a critical project can have long-lasting implications for the entire business, not to mention the investment that must be made in finding and training that person's replacement. Today, modern recruiting techniques and methods provide multiple filters to ensure a person's the right fit for a role, but they aren't always failproof. This is why leading recruiters such as Talentsoft have decided to go one step ahead and leverage digital transformation, machine learning, and cloud technology to help their clients always obtain the profile they're looking for. In this video, you'll learn how Talentsoft uses all of these technologies integrated into Microsoft Teams to help f

Providence St. Joseph Health provides a personalized patient experience with Microsoft Dynamics 365

Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller's issue, but they must do so while conveying empathy, assertiveness, and confidence to the person on the line using only their voice. But to do all of this effectively, they must be armed with the information they need, and must be able to easily and intuitively access it while helping patients obtain a resolution to their problem. Furthermore, they must be able to add new information based on their interaction quickly and efficiently, so if the call breaks or the patient needs to call again, their information is updated and readily available within the system. Watch this case study to learn how Providence St. Joseph Health has solved all of these challenges by employing Microsoft Dynamics 365 to provide their Patient Engagement Center Liaisons with a holistic view of patients and their needs. Read More...

Incredible Real-World Applications Prove the IoT Is Here to Stay

As author Peter Daisyme accurately puts it, "While many people debate whether little computers in wrist devices, clothing, refrigerators and vehicles will truly change our lives, actionable change is already occurring on the business application side of the IoT." Regardless of which side of the argument you're on, the impact the IoT is having in our societies at a macro level is undeniable. While you're reading this, devices that measure and predict air pollution, vehicle traffic levels, machine failure rates, fire warnings, and crime rates are being employed to improve the lives of hundreds of thousands of people. And as cities and businesses become more interconnected by the hour, we'll find more and more useful ways in which the IoT can help us better utilize our resources and lift the burden we put on our environment. In this article, you'll gain deeper insights into how IoT devices are being used by companies and governments alike to obtain accurate

Customer Data Platforms: Striving for a Single View of the Customer

The ability to collect, store and normalize large volumes of data while creating a way to persistently identify profiles across digital touchpoints has been the holy grail for many marketers. Traditionally, Data Management Platforms (DMPs) have been used to fulfill this role, but their reliance on anonymous IDs, the lack of personally identifiable information (PII), and their focus on paid channel optimization has led marketers to look for other alternatives. This is where Customer Data Platforms (CDPs) come into play. Thanks to their usage of known IDs, PII, and their focus on owned channel personalization, they might just provide the coordinated action across all touchpoints and channels that marketers have been seeking all along. But as more and more companies look to brand themselves as CDPs, a little research can go a long way to avoiding potential frustration and going with the wrong option. In this article, you'll learn about the CDP field as it stands today, a

5 Things to Avoid While Using a Team Messenger

Team messenger apps are a great addition to the workplace, especially in today's environment where working from home and flexible work schedules are the norm. However, it's easy to forget that just like unbulleted emails and leaving used Tupperware in the company fridge, there are some behaviors that are frowned upon when using office communication tools. In this article, you'll review 5 basic rules that professionals must be mindful of when using a team messenger application in the office or remotely. Always keep them in mind to avoid awkward situations and the office blacklist. Read More...

The 3 phases of an effective IoT strategy

IoT is quickly becoming the most important business revolution of the digital age, with its implications being felt across all industries worldwide. However, unlocking the true potential of IoT requires not only a clear roadmap with specific objectives, but also a solid front-end and back-end infrastructure that's capable of making sense of the data obtained. It's for this reason that both public and private organizations sometimes struggle when implementing a successful IoT strategy and fail to reach the desired return-on-investment (ROI). To address the risks you may encounter with IoT, we've created this short, insightful infographic. After reading it, you'll have a better idea of the tools and actions you should be executing during each of the three stages of IoT implementation to overcome challenges and maximize effectiveness. You'll also obtain a straightforward checklist that your teams can refer to when establishing or optimizing their strategies. View:

Empower your entire organization with Microsoft Teams

So you've just arrived at the office, booted up your computer or laptop, and filled your first cup of coffee. You sit back down, take a sip, and what do you see? Chances are it's a login screen. Hastily, you type in your username and password and get on with a productive day. At least that was the idea, until you remember you forgot to send Karen from HR your vacation request form. You try to reach her by email but to no avail, so you boot up the informal messenger that everyone in the office uses because the legacy messenger set up years ago crashes when you send so much as an emoji. But of course, you once again need to type in your login info, only to see that Janice is not online. So ultimately you end up making two trips to HR (on the first trip, you forgot to staple your vacation balance because the document is stored in a separate internal SharePoint) to finally get your vacation approved. Ready to throw your computer out a window yet? We don't blame you. This s

Empower your entire organization with Microsoft Teams

So you've just arrived at the office, booted up your computer or laptop, and filled your first cup of coffee. You sit back down, take a sip, and what do you see? Chances are it's a login screen. Hastily, you type in your username and password and get on with a productive day. At least that was the idea, until you remember you forgot to send Karen from HR your vacation request form. You try to reach her by email but to no avail, so you boot up the informal messenger that everyone in the office uses because the legacy messenger set up years ago crashes when you send so much as an emoji. But of course, you once again need to type in your login info, only to see that Janice is not online. So ultimately you end up making two trips to HR (on the first trip, you forgot to staple your vacation balance because the document is stored in a separate internal SharePoint) to finally get your vacation approved. Ready to throw your computer out a window yet? We don't blame you. This s

Microsoft for Government: narrative, scenarios, and solutions

Public institutions provide hundreds of services, and each of them represents an opportunity to use digital to increase their efficiency and reach. But so many options can seem overwhelming, and crafting a compelling, insight-filled narrative can go a long way to effectively transmitting the real benefits that governments can experience with digital transformation. In this infographic, we'll provide you with the most common scenarios that provide opportunities for governments to go digital with Microsoft for Government. We've also included examples of impactful solutions for each scenario that have allowed public institutions to obtain outstanding results with digital. After reading it, you'll be better equipped to craft attention-grabbing pitches for all branches of government institutions including Civilian Government & Public Safety, and Defense & Intelligence. View: Microsoft for Government: narrative, scenarios, and solutions