Carvana builds efficient, seamless customer experience with agent on Azure | Microsoft Customer Stories

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How does a company keep service consistent across millions of monthly customer conversations? This customer story shows how Carvana built its AI-powered CARE platform and enhanced its agent, Sebastian, using Azure AI Foundry, Azure Kubernetes Service, and Azure Cosmos DB. The result: 100% visibility into interactions and a 45%-plus drop in inbound calls per sale over two years. Read the story to learn from Carvana's experience.

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