Five Nines IT Solutions

Digital technology has forever changed the dynamics between customers and companies. Companies must continually reinvent their business by going one step ahead of ever-evolving digital trends or risk becoming silent observers while their industry is led by other businesses more adept at digital transformation. Subscribe now to learn how your business can leave behind inefficient processes, duplicate tasks, and a reliance on physical workplace tools to become an active player in today's digital game. View: Replace labor redundancy and manual tasks with digital efficiency. Subscribe now to learn more.

Cloud technology has enabled faster services, increased productivity, and happier workers for organizations of all sizes. But perhaps the most important characteristic of the cloud is its ability to keep your data safe from cyber attacks or physical hardware damage. And given the obsolete software and large amounts of paperwork still in use by public institutions today, this ability becomes critical. Subscribe now to learn more about how your organization can use Microsoft for Government to increase security while empowering its employees, services, and citizens. View: Protect your agency's database and citizen information by moving to the cloud. Subscribe to learn more about Microsoft for Government.

How do you increase the scale of your business without compromising your teams' work structure and methodologies? Truth be told, there is no single answer to this question, but there is one solution that has been proven to yield outstanding results for today's leading enterprises: digital collaboration. However, the real challenge lies in choosing the correct platform on which to build your modern workplace—one that provides the flexibility, efficiency, and customizability that complements your work methodologies and empowers your employees. Thankfully, one such platform exists, and is currently being utilized by today's industry leaders to complete fascinating, intricate projects around the world. Subscribe now to learn how Microsoft Teams can become the best tool for your workforce to reach its full potential, and how your business can go from local to global with Microsoft cloud. View: Transform your business from local to global with digital collaboration. Get star...

In 2015, Finning decided to upgrade its customer experience strategy. The goal: to double down on interconnectivity and integration by using IoT devices to obtain data from all available touchpoints. Watch this video to learn how Finning managed to overcome two of the construction industry's main challenges—disconnected data and paper-based processes—and reap the benefits of digital transformation with Azure IoT.

So far, we've extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We've learned how digital allows them on a general level to better manage their budgets, protect their taxpayers' data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork. But what about the people who use these digital collaboration tools on a daily basis? In this video, you'll step into the shoes of Raymond, a social worker who spends most of his time in the field solving complex cases that require careful analysis to make the right choices for the city's most vulnerable citizens. You'll also learn how the New York Administration for Children's Services office uses Microsoft Dynamics 365 to give their workers access to accurate insights that allow them to successfully care for the wellbeing of the city's childr...

Creativity is like a living organism. It requires the right conditions to appear, careful nurturing to become more capable, and a diverse ecosystem to thrive. However, just like any organism, it can disappear in an instant if its environment doesn't provide the conditions it needs to grow and reach its full potential. Ironically, nothing generates the mass extinction of creative ideas faster than alienating cubicles. So organizations quickly began to change from the inside to create environments that foster innovation and dynamic work methodologies. With the advent of digital, they realized that not only did physical spaces need to change, but also their digital counterparts. Let's face it—when was the last time you read a company-wide email reply and thought it was a good thing? In this video, you'll learn the inspiring example of how J. Walter Thompson—one of the largest communication agencies in the world—has mastered the art of digital coll...

Cloud adoption is well underway but when it comes to making the move, Microsoft research shows that SMBs lag behind enterprise counterparts. In fact, 96% of enterprises are using the cloud, whereas only 78% of SMBs are following suit. As you know the cloud can be a game changer for businesses--big and small! This week's infographic demonstrates the ten most crucial benefits that SMBs report after investing in cloud solutions. View: The Top 10 Reasons Why SMBs Should Invest in the Cloud

As we enter a new decade, the number of IoT-connected devices is predicted to grow 3x from 2019 to 2020, totaling 21 billion devices. As competition increases, so does innovation, and companies across the world are coming up with new uses and applications for the ever-increasing number of devices that are turned on each day. In this Entrepreneur.com article, you'll learn how companies and startups are finding new market niches to exploit the near unlimited potential of IoT technology, and how they're causing disruptive waves that ripple across different trades to nurture a near trillion-dollar industry. Read More...

This capabilities guide provides valuable information regarding the key benefits and core capabilities of Microsoft Dynamics 365 Business Central. It reinforces the impact of integrating with Office 365 and includes five insightful competencies. Leave behind a digital or printed copy with your customers or share on your favorite social media platforms. View: Microsoft Dynamics 365 Business Central: A comprehensive business management solution for SMBs

Allowing employees to access company data from personal devices can be essential to creating work-life balance, but employee-owned devices can also pose security threats. Check out this article for an overview of the risks and benefits of implementing a bring-your-own-device policy. Contact us for more information on how to help your company secure company data accessed from personal devices. Read More...

Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you. In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can't quickly and accurately access your clients' data the moment they need it, they're dead in the water. And so, too, is your business in the long run. In this article, you'll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You'll also learn how it lowers the cost of each customer interaction by lowering the need...

Long gone are the days when the bulk of office communication was made via lengthy, often incomprehensible email threads. Also going extinct—thankfully— are the colossal company-wide emails that were often responded to by recipients using the "reply all" button. Today's corporate communication is evolving—not to the Orwellian, drone-like future portrayed in the movies, but toward a more multimedia-focused and casual approach. Nowadays, boring project management software is losing traction to intuitive digital tools such as Slack or Microsoft Teams which enable communication and collaboration to happen from a single platform. In this article, you'll learn about the major trends that are transforming office communications around the world. You'll also gain insight into how several industry leaders envision the future of collaboration, and what tools they're using within their organizations to push forward projects worldwide. Read More...

It's no secret that IoT is revolutionizing business around the world. However, investing in IoT is not as simple as investing money in new platforms or applications. The real challenge lies in finding a model that works for your business and adjusts to your organization's focus and competitive advantage. In other words, it's the opposite of a one-size-fits-all approach, and making the wrong choice can have profound consequences that can take years to overcome. In this infographic, we'll cover the distinctions between Software-as-a-Service (SaaS) and Platform-as-a-Service models, as well as explain the main variables that can determine where your business stands when choosing one of these models. View: Finding the right IoT solution for your business

Although Garner Foods is based in South Carolina, they sell hot sauce and Green Mountain Gringo brand products all over the world. With digital tools, their projects are easily managed remotely, and team members can work from anywhere. Garner Foods chose to partner with Microsoft 365 Business to easily onboard new employees and to secure company data stored on countless devices. With employees and sales representatives traveling all over the United States, being able to securely work and collaborate from any device has played a huge role in the company's ongoing success.

Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens. This doesn't mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk as humanly possible. A significant part of this involves making the right choice when partnering with a provider and choosing the correct platform. It's critical, therefore, to pick one that guarantees flexibility, security, and cost-effectiveness, but more importantly, ensures the continuity of public services. In this infographic, you'll learn why Microsoft has become the partner of choice for governments across the world, and what characteristics have helped Microsoft's products become a staple for public digital initiatives. View: Why governments tru...

To get ahead of the competition, SMBs realize they need to break down silos, work from connected systems and make every customer engagement count. In this thought-provoking, easy-to-read eBook, discover how Business Central integrates with Office 365 to provide an all-in-one solution to drive success. Using three, day-in-the-life scenarios, visualize how Business Central brings insight and efficiency to daily routines. Specifically, this eBook illustrates the life of a business owner, a sales rep and an accountant, and shows how Dynamics 365 transformed their jobs. View: Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365

Organizations don't make the jump to digital collaborations overnight. It takes month—or even years, depending on their size—of careful planning and strategy to come up with a transition plan that doesn't compromise operations while everybody gets onboarded. It's our job, then, to guide our clients and partners as to the best way they can make their digital plans happen. Of course, this isn't always easy—some organizations have highly rigid and complex structures that can take a while to adapt and integrate new technologies, while others may have multiple stakeholders who need to be consulted during each stage of the process. Either way, a clear and well-established roadmap goes a long way toward ensuring the process goes as smoothly as possible. That's why we've created this infographic—to provide you with 7 time-tested steps that can make your customers' Microsoft Teams adoption as seamless as possible. Use it as a handy cheat sheet for yourself or y...

Efficiency is especially important when other people's lives depend on your services. Today's governments now have the digital tools at their disposal to empower their citizens with intuitive, accessible applications that eliminate the need for paper, manual tasks, and long wait times. Subscribe now to learn how your organization—public or private—can increase its ability to deliver fast, timely services that will improve end-user satisfaction and help you build trust with your target audience. View: Enable digital, efficient, and trust-building services. Subscribe to learn more about Microsoft for Government.

IoT is easy to understand: it's about connecting devices over the Internet so they can communicate with us, with other applications, and with each other. But while IoT may be simple to explain, putting an effective IoT strategy into practice is vastly more complex. Subscribe now to stay up to date on how Microsoft technologies deliver the flexibility and scalability you need to control, monitor, and manage your things, allowing you to capture real-time data that can be applied to uncover new business insights and revenue streams. View: Stay connected with Microsoft Azure IoT. Subscribe now.

As the world becomes increasingly connected, continuous product innovation in the Modern Workplace provides growing opportunities for today's organizations to deliver customized business solutions to their customers. In this digital landscape, the demand for unified solutions is stronger than ever, with 88 percent of Microsoft customers agreeing that having all their solutions together in one place saves them time. These same companies also estimate that they've saved nearly $5 million over three years from not having to switch back and forth between apps. So how exactly are organizations adapting to these trends? Subscribe now to get the answer to this question and many others regarding Modern Workplace, digital collaboration, and Microsoft solutions. View: A single digital workspace that connects ideas, projects, and people. Subscribe to learn more about Microsoft Teams.

This report gives detailed information on how to safeguard your customers' data from viruses, phishing, and ransomware, plus a common security threat you may have overlooked. The global average cost of a cyberattack is $3.6 million. But awareness is the first step in security and prevention. Check out this e-book and contact our team to learn more about how to defend your company against cyberattacks. View: Protect your business: Recognize the top three security threats, plus one you may not know about

Fast growth is great for business but can also prove to be difficult to navigate. Doubling in size in just five years, Wild & Wolf had to quickly move out of their comfort zone and adapt to rapid change. In this third video of the series, watch how this innovative business overcame their growing pains and rose to the challenge to achieve great success. In order to remain successful, Wild &Wolf knew that keeping their systems up-to-date and efficiently moving data around their business would help them provide a more customer-centric experience. Dynamics 365 Business Central enabled them to stop reacting to fires, and to proactively anticipate the needs of their customers.

Finning, the second largest supplier of Caterpillar machinery in the world, was intent on delivering next-generation, experience-enhancing services to its clients. However, there was something standing in the way: siloed databases that were forcing users to use multiple logins for multiple platforms, resulting in a disjointed and ultimately convoluted practice. Watch this video to learn how Finning used Microsoft Azure Cloud to unify fragmented data sets and streamline its customer journey roadmap.

The global average cost of a data breach is $3.6 million. Is your company prepared to deal with the aftermath of a cyberattack? Many businesses struggle with preventive measures that block the sharing of sensitive information or prevent unauthorized users from viewing sensitive documents. It's no wonder that protecting against data leaks is a daunting task. With the rich security features available in Microsoft 365 Business, you can easily protect your company's sensitive data. Check out this infographic for a quick overview of industry trends, business pains, proof points, and more on how you can prevent data leaks. View: Prevent data leaks

As a species, we've endured numerous challenges thanks to empathy and the notion that we must care for each other, especially in times of need. Governments were essentially created to ensure that our limited resources were adequately spent in creating better societies, which includes caring for those in distress and helping them through a rough situation. Modern-day governments are complex institutions with hundreds of tasks and a short amount of time to complete them, which creates a constant sense of urgency since the well-being of their citizens often times depends on their level of efficiency. In this regard, The Department of Human Services in Victoria, Australia was no exception. In this video, you'll learn how the department has succeeded in harnessing digital transformation to become increasingly more effective at resolving people's crises and delivering the social justice their citizens deserve.

Medical researchers have one of the most critical jobs in the world. It's imperative, therefore, that every second of their workday is dedicated to discovering new ways to improve human health rather than discovering new workarounds to inefficient workstations. Likewise, enabling researchers to effortlessly share their work with colleagues around the world can make the difference in saving thousands—or even millions—of lives. Watch this video to learn how Health Research Institute (HRI) is using Microsoft Teams to enable its researchers to seamlessly communicate, collaborate, and help each other in over 150 international projects per year.

SMBs today are eager to find success and are discovering how digital technology impacts business. But, did you know that SMBs investing in digital transformation are 1.9 times more likely to forecast revenue increases than their counterparts? When it comes to technology, 2020 will be transformative year. This article from the SMB Group highlights ongoing conversations with SMB decision-makers, vendors, and channel partners on the latest digital transformation trends. It unveils insights on what SMBs need to know to successfully navigate today's digital transformation journey. Share this informative article from the SMB group on your social media accounts to attract new followers and encourage engagement. Read More...

It's time for a new perspective on business applications, infrastructure, and AI. This thought-provoking, sports-themed eBook focuses on how businesses are harnessing the power of AI to drive ambitious growth. A winning management solution helps companies improve customer outcomes and make better decisions by connecting all workflows into an integrated solution with a familiar look and feel. As companies scale, they need a flexible solution that offers an end-to-end view of their business that standalone systems simply can't provide. View: Leveling the Playing Field -- Competing in the Digital Age with Dynamics 365 (eBook)

Do you know the difference between security and privacy? Although these terms are often used interchangeably, they are quite different. And both are crucial to business longevity. Check out this thought leadership article to help you get started. Read More...

Wild & Wolf is a large, global business that has successfully implemented Dynamics 365. Now, they are able to run their business, and its many dispersed locations, using as few solutions as possible, while enabling the most room to grow. This video showcases the success they've achieved with Dynamics 365. According to Wild & Wolf, what makes the solution truly unique is the ability to instantly add apps, and use the additional functionality to dial in a solution in ways never possible before. Share this video with your customers on your social media platforms.

It's no secret that when implemented with the right vision and control mechanisms, remote collaboration provides outstanding benefits for both employees and organizations. Workers enjoy greater flexibility plus the satisfaction of better work-life balance, while organizations obtain unparalleled scalability and increased efficiency across projects. In this article, we'll put you in the shoes of a passionate work-from-home advocate to discover the main reasons why this benefit is sought after by professionals in every industry. You'll also learn why, in these digital times, remote collaboration is not only an option, but THE best option for companies that wish to empower and motivate today's diverse and inclusive workforce. Read More...

What do customers really want out of their online interactions with your company? Answering this question correctly can mean the difference between increasing revenue and joining the group of businesses that, combined, lose upwards of $1.6 trillion each year by not living up to consumer expectations. Truth be told, there is no single correct answer to this question, and yours will ultimately depend on your product, service, or industry. However, there are four general principles that every business can integrate into their customer experience strategy that have proven to yield exceptional results, regardless of the nature of their business. Read this article to learn how you can leverage these trends in your favor and increase brand loyalty among your customers. Read More...

FINNING, the world's largest Caterpillar dealer, started its digital transformation journey with customers in mind, but soon realized that its own operations were seeing just as many benefits as its clients. Not willing to turn down an opportunity to improve, FINNING quickly learned that the data obtained from customer-facing solutions enabled it to gain insights into internal processes and become even more efficient. Watch this video to learn how Azure IoT can have game-changing solutions that push forward internal process optimization and enhance customer satisfaction.

Sydney-based company Presentation Studio specializes in writing and designing sleek, professional presentations across the Asia-Pacific region. As the company expanded in proportion to the demand for its product, company leaders at Presentation Studio knew they needed to upgrade to a secure, cloud-based platform, so they partnered with Microsoft 365. They are using productivity and collaboration tools that allow employees to work remotely and work together across a multitude of apps and devices, plus enterprise-grade security features keep sensitive data safe from cyberattacks.

Not so long ago, it was believed that for teams to be productive, they required long hours confined in a physical office space with constant face-to-face interaction. To be fair, given the primitive state of digital collaboration tools at the time—which was pretty much limited to emails—there wasn't really a solid alternative to this scheme, so companies worked with what they had. Today, digitalization has made it possible for several people to seamlessly work together while being halfway across the world from each other. Exponential advancements in virtual workspaces have not only enabled teams to work as well as they did when they spent all day in the office, but have also proven that people are actually more productive the less they have to deal with alienating cubicles and two-way trips along traffic-congested highways. Not all digital workspaces have been equally effective, however. Yet decades of iterating and optimizing have finally given us a solid idea of the most i...

Delivering the best services possible to citizens while managing tight budgets is an everyday struggle for public institutions. Although this is also true for many privately owned companies, a slight delay or inefficiency in public services can spell disaster for entire families. Yet keeping up with digital transformation can be difficult for such institutions thanks to nightmarishly long bureaucratic processes and archaically old existing architectures. This means that once a digital strategy gets approved, there's little to no room to get things wrong. When thing do go the right way, however, governments and public institutions are empowered with unparalleled efficiency that translates into a better quality of life for all citizens. In this infographic, you'll learn how digital transformation strategies can greatly improve the effectiveness of public services and significantly enhance taxpayers' overall perception of the institutions that implement them. View: 5 reaso...

AI isn't just for large businesses. The built-in AI capabilities in Business Central 365 make it easy for any sized business to work smarter and make better decisions. Share this infographic with your customers to promote this incredibly valuable component of Business Central. View: Business Central AI Infographic